Complaints
OSMI aims to ensure that any complaints from the community and external parties are correctly recorded, evaluated, investigated and mitigated as required. OSMI has developed a complaints evaluation and response plan in accordance with the relevant standards and recommendations from the National Wind Farm Commissioner. For further information please view our Complaint Evaluation and Response Plan (image below).
OSMI intends to:
- promptly acknowledge complaints from members of the public and keeps the complainant informed of any progress, findings and outcome(s);
- deal with the complaint(s) constructively and in a transparent and co-operative manner;
- keep accurate records of the investigation process and communications with both the person making the complaint and any regulatory body that may require notification; and
- maintain positive relationships and encourage constructive, two-way communication with the community and external parties.
Should you wish to make a formal complaint please download our Complaint Form and return to [email protected]. We will be in touch within 2 business days of receiving your complaint to discuss next steps. When completing the Complaint Form, please ensure you include as much detail as possible about your issue.
This flowchart demonstrates the steps that form Osmi Australia Pty Ltd’s complaint evaluation and response process.